Returns and Exchanges for Online Orders:
What is your return policy?
At RudySantayana.com we believe in customer satisfaction. We know that making an online fine jewelry purchase is not always easy by just relying on images and videos alone. With that said, we want to you LOVE your jewelry and that's why we have created our "30-Day Inspection Period" return/exchange policy, where you have the flexibility to try-on and decide if it's a keeper. If your purchase does not meet your standards, we are happy to provide you with a free return label along with a refund/exchange.
Kindly note, to qualify for a return/exchange items must be unworn, in sellable condition and security tag intact.
Please note, returns must be accompanied by the sales receipt provided in your shipment.
Personalized and custom designs are final sale.
How can I make a return or exchange?
Contact one of our Customer Care specialists by phone at 786-801-0111 or email INFO@RUDYSANTAYANA.COM for a free return label.
After you have shipped back your item(s), please allow 2-5 Days for processing.
